Agenda

FUTURE BANKS SUMMIT 2021

DAY 1 | 01 NOVEMBER 2021, MONDAY
08:00 – 15:30

 

08:00 – 09:00
REGISTRATION & WELCOME COFFEE

09:00 – 09:10
OPENING NOTE BY THE EMCEE

09:10 – 09:20
WELCOME ADDRESS BY CHAIRPERSON

09:20 – 09:40
SAUDI ARABIA: A FINANCIAL HUB IN THE MAKING UNDER VISION 2030
  • How KSA aims to transform itself into a top-ten global financial marketplace by 2030
  • Understanding the changing market demographics and customer expectations
  • The technology trends fast-tracking digital transformation in the financial sector

09:40 – 10:25
PANEL DISCUSSION | CEO’S VISION: THE FUTURE OF BANKING SECTOR – NEW STRATEGIES FOR FUTURE GROWTH
  • What are a Bank CEO’s top priorities today
  • How to create a culture of Innovation within a bank?
  • Creating a roadmap for a successful people strategy for a digital future

10:25 – 10:45
Conversational Banking: How banks can harness the power of conversations across channels

10:45 – 11:05
Supercharge your share of wallet
  • Having the client at the core of business
  • Driving sales
  • Impact cases

11:05 – 11:50
PANEL DISCUSSION | THE NEW SUPERHEROS: HOW CIOS AND CTOS ARE FAST-TRACKING TRANSFORMATION
  • Social Distancing, Branch Closures, Remote Workforce – How are tech leaders inBanks driving change?
  • Has the pandemic proven to be boon or a bane for CIOs in shaping the digitallandscape?
  • Acceleration to Digital Transformation in supporting business continuity

11:50 – 12:10
AI-BANK OF THE FUTURE: HOW CAN BANKS HARNESS THE POWER OF ‘DATA-ENABLED CUSTOMERS’
  • How data-driven intelligence enables banks to compete more effectively
  • Why is now the moment for data-driven personalization?
  • Key steps for next-gen digital banks to deliver better banking

12:10 – 12:40
NETWORKING & PRAYER BREAK

12:40 – 13:25
PANEL DISCUSSION | THE FUTURE OF RETAIL BANKING: KEEPING UP WITH THE PACE OF CHANGE
  • Innovative trends in Retail Banking – Role of progressive technologies in retailbanking
  • How to address the biggest digital transformation challenges
  • Managing new customer expectations of the millennials and Gen-Z

13:25 – 13:45
BANKING REIMAGINED WITH INTELLIGENT AUTOMATION
  • RPA – Seeds of transformation from a traditional financial institution to a moderntech company
  • Doing more with less – Beyond customer onboarding and monitoring
  • How Intelligent Automation helps banks to increase efficiency and customersatisfaction

13:45 – 14:30
PANEL DISCUSSION | CISO PANEL: BUILDING SUSTAINABLE CYBER RESILIENCE INBANKING & FINANCIAL SECTOR
  • Cyber-readiness of financial institutions – How prepared are the banks?
  • Is cyber-risk for Banks a regulatory issue or just an IT one?
  • Mitigating and managing risks in an accelerated digital banking world

14:30 – 15:30
NETWORKING LUNCHEON

15:30 – 16:00
ROUND TABLE DISCUSSIONS
  • Open Banking revolution in the Kingdom – Developing a change roadmap
  • Omnichannel/Optichannel Customer Experience – Customer satisfaction in the digital era

16:00 – 16:15
ROUND TABLE CONCLUSION

16:15- 16:30
CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY 1

DAY 2 | 02 NOVEMBER 2021, TUESDAY
08:00 – 15:10

 

08:00 – 09:00
REGISTRATION & WELCOME COFFEE

09:00 – 09:10
OPENING NOTE BY THE EMCEE

09:10 – 09:30
FROM BRICKS TO CLICKS – RISE OF NEOBANKS
  • The success of Neobanks and Fintechs in the Kingdom
  • Does the Future of Banking Lie in the Hands of Neobanks?
  • What is the driving force behind the neo-banking wave?

09:30 – 09:50
Digital Transformation – Innovation for the New Normal

09:50 – 10:35
Fire – Side Chat |DRIVING DIGITAL CHANGE IN THE
BANKING ECOSYSTEM LANDSCAPE – CHIEF DIGITAL OFFICER OR CHIEF FUTURE OFFICER?
  • Going Digital: The Banking Transformation Roadmap
  • Digital bank of the future: Can banks meet the AI challenge?
  • Significance of mastering data and leveraging advanced technologies

10:35 – 10:55
CLOUD COMPUTING IN BANKING AND FINANCIAL SERVICES SECTOR – PUTTING THECORE IN TO CLOUD
  • Building a Cloud Foundation for the New Banking Paradigm
  • Cloud enabled core banking – Why now is the right time to act?
  • Choosing the right model for cloud computing banking – Advantages & Challenges

10:55 – 11:15
REBOOTING BANKING FOR THE POST-COVID-19 ERA
  • Development of propitious financial sector ecosystem in KSA
  • Will Saudi fintech revolution help with regulatory, infrastructural, and talent challenges getting resolved?
  • Driving digital progress and making banking simpler, safe, and personalised

11:15 – 12:00
THE EVOLUTION OF MARKETING & CUSTOMER EXPERIENCE IN POST COVID ERA
  • Extreme customer-centricity a MUST to adapt to the post-pandemic world
  • Strategies to build engagement and trust through technology and automation
  • Banking-As-A-Platform: Delivering a new era of customer experience and value

12:00 – 12:30
NETWORKING & PRAYER BREAK

12:30 – 12:50
FRAUD, AML & FINANCIAL CRIME – INNOVATION IN TIMES OF DIGITALIZATION
  • Proactive protection through advanced analytics, AI, machine learning and Regulatory technologies
  • Future trends and threats across Fraud and AML
  • What are the use cases and applications in which technology can help organizations be protected against financial crime, AML and fraud?

12:50 – 13:35
PANEL DISCUSSION | Critical Cases in Transformation and Change Management in HR
  • What practical steps can be taken to build a culture that encourages healthy change in remote workforce?
  • What approaches in connection and communication can be taken to drive uptake in digital engagement in a pandemic?
  • How to cultivate a mindset that supports and embraces healthy change and drives a sense of purpose and wellbeing